Browser Support Policy

Last updated: 12th November 2018

Our commitment to supporting different browsers

Krescendo is committed to delivering secure services that are easily accessible and consistent across supported browsers. To maximize our ability to successfully support our clients needs:

  • Krescendo uses statistical data to identify the browsers used by our target audience.
  • We regularly review this data, in conjunction with global browser usage trends, to determine which browsers are eligible for support.
  • Additionally, to safeguard customer data, only browsers which receive security updates from the browser manufacturer are considered for support.

We have implemented this policy to ensure that we can provide a secure and excellent experience to a wide user base.

Development principles and web standards

Krescendo attempts to minimize browser-compatibility issues by following these best practices:

  • Develop websites and applications using W3C web standards.
  • Avoid technologies that are only supported by certain browser types (e.g. ActiveX).
  • Avoid programming implementations that are only supported by certain browser types (e.g. CSS extensions).

Browser feature requirements

To successfully interact with our websites and services, your browser must meet the following requirements:

  • The browser must be configured to accept cookies.
  • The browser must be configured to execute JavaScript.
  • The browser must support 256-bit encryption.

Supported browsers

3 support tiers for browsers:

  1. Fully tested, all features can be used optimally.
  2. Not tested, but we expect most features to work, with the occasional glitch.
  3. Untested and unsupported, some key features are unlikely to function properly.
Tier Support Functionality Browsers
1 Full Full
  • Google Chrome
  • Mozilla Firefox
2 Limited Mainly
  • Microsoft Edge
  • Microsoft IE 9+
  • Opera
  • Safari
3 Unsupported Limited
  • Microsoft IE 8
  • All other browsers

Krescendo also delivers bespoke solutions for clients if they are forced to use an older browser version e.g. Internet Explorer 9.

In general, Krescendo will always try to deliver solutions that remain functional for older browser versions too.