1.1 Who We Are

Krescendo Ltd is a UK-based company, providing Software as a Service (SaaS) functions to clients. We can be contacted regarding this Privacy Policy and Data Protection matters at info@krescendo.com.

Our offices are located at:
Sierra Quebec Bravo
77 Marsh Wall, Suite 7.14
E14 9SH

1.2 Our Commitment To Privacy

We are committed to protecting and respecting your privacy. This policy explains how we obtain and use information collected about our users. Your data is yours, and we will do our best to safeguard it for you.

Any Personal Information collected is done within the bounds of the General Data Protection Regulations (GDPR) and Data Protection Act (DPA), which places conditions on processing such data and provides the following rights for you:

  1. The right to be informed
  2. The right of access
  3. The right to rectification
  4. The right to erasure
  5. The right to restrict processing
  6. The right to data portability
  7. The right to object
  8. Rights in relation to automated decision making and profiling.

We offer full transparency when it comes to information security and would be very happy to show you the results from our most recent audits. In compliance with ISO27001, we are committed to continuously improving best practices, procedures, and carrying out regular audits for our whole Information Security Management System (ISMS).

1.3 The Information We Collect

This notice applies to all information collected or submitted on the Krescendo website. The types of personal information collected includes:

  • Information that is necessary for you to start using our services:
    • Name
    • Company name
    • Email address
    • Phone number
  • Information about your computer and about your visits to the website, which are necessary for providing security, compatibility and ease of use, including:
    • IP address
    • Geographical location
    • Browser version
    • Operating system
    • Length of visit
    • Page views
    • Navigation behavior

1.4 The Way We Use Information

We will only use your data for the purposes necessary to providing our contracted services to you, including:

  • To help us identify you and your accounts.
  • To send you email notifications and information which you have specifically requested.
  • To make our websites easier to use.
  • To notify you of any changes to our websites, or our services and products, which may affect you.

We never use personally identifiable information provided to us in ways unrelated to those described above, unless you have provided consent for that purpose (e.g. contact details provided for sales or marketing purposes), which you have the right to withdraw at any time.

We will retain all information while there is an ongoing relationship with your organization, and delete all data on termination of that relationship, except where we are obliged to comply with applicable laws.

We do not share any personal information with any third party, except where it is necessary for carrying out regulatory or legal obligations (e.g. employment or social security law), or for our legitimate interests (e.g. debt recovery). All information we hold is kept within the UK and is not transferred overseas, other than to allow non UK-based users to see and use their own information.

1.5 Our Commitment To Data Security

In compliance with ISO27001, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure your information. The security of your information is very important to us and our objective is to maintain the confidentiality, integrity and availability of information as follows:

  • Confidentiality – only authorised people can access your information.
  • Integrity – information should be accurate and suitable for the purpose for which it is used.
  • Availability – only authorised users should be able to access the data if they need it for authorised purposes.

1.6 Our Commitment To Children’s Privacy

Protecting the privacy of the very young is especially important to us, for that reason we never knowingly collect information from children under 13. If we learn that we have collected information about a child under 13, we will take steps to delete such information from our files immediately.

1.7 How You Can Access Or Correct Your Information

You can access all your personally identifiable information that we collect online and maintain by sending us an email at info@krescendo.com. We use this procedure to better safeguard your information.

You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error.

To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.

If you are unsatisfied with our responses to any reasonable requests, you have the right to lodge a complaint with the Information Commissioner’s Office.

1.8 Cookie Policy

Cookies are very small text files that are stored on your computer by websites that you visit.

The website uses cookies to generate statistical information, which is read by analytical services. The web analytics cookies track visitor information such as geographical location, browser version, operating system, IP address etc. It is this information that we use to tailor and improve your user experience.

You can change your browser settings so that cookies are not accepted. If you do this you may lose some of the website functionality. To find out more about cookies such as what they do, how they work, and how to enable/disable them, see the About Cookies website.

1.9 Changes to Privacy Policy

Any information that we collect is subject to the Privacy Policy in effect at the time such information is collected. We may, however, revise the Privacy Policy from time to time. If a revision is material, as determined solely by us, we will notify you, for example via email. The current version will always be posted to our Privacy Policy page.

Should you have questions or concerns about this privacy policy please contact us at info@krescendo.com.